STRATEMATS remains open during the holidays! :) You can still place an order and be delivered within the usual timeframe between 3 and 8 days. This is your chance to treat yourself! :)

Terms and conditions

CONTACT DETAILS

Company name: STRATEMATS
 Head office: 58 Chemin des Vignes 45430 Mardié
 Siret: 513 976 290 00058

PREAMBLE

The internet sales contract is a distance selling contract subject in France to article L 121-16 of the consumer code.
The STRATEMATS.com website is the property of Nicolas Treil.

ACCEPTANCE OF TERMS

By validating his order, the customer acknowledges having read, at the time of placing the order, the special conditions of sale and expressly declares to adhere to them without reservation. These general conditions of sale govern the contractual relations between STRATEMATS and its customer, both parties accepting them without reservation.

COMPUTING AND FREEDOM

Under Law No. 78-17 of January 6, 1978 relating to information technology, files and freedoms, you have the right to access, consult, modify, rectify and delete the data that you have communicated to us with our customer service.
STRATEMATS undertakes not to communicate its customer file to third parties in order to respect the freedom of its customers.

GUARANTEES

The customer benefits from the legal guarantee of eviction and hidden defects.
He must prove the hidden defect and the seller must repair the consequences.
Excluded from this warranty are improper use or storage of the product which would result in abnormal deterioration and traces of normal wear and tear inherent in the use of the items.

AVAILABILITY

The majority of products are shipped from the order with a delay of approximately 1 week, in the event of a manufacturing or delivery problem, our customer service will notify you as soon as possible. Personalized products are subject to supply and manufacturing hazards. The majority will be shipped within 8 to 10 days. On the other hand, differences in dimensions of +/- 2 cm may be noted without resulting in the termination of the sale. In the event of a manufacturing or delivery problem, our customer service will notify you as soon as possible. In case of emergency, we invite you to notify it in the "remarks" field when ordering or contact us by email or telephone.

ORDER

Orders are paid by credit card or Paypal.
Following the increase in stolen or unfunded payment methods, the order is effective upon receipt of payment.

INTELLECTUAL PROPERTY LAW

All visuals presented on the STRATEMATS website are original creations, and are subject to Intellectual Property Law. Any partial or total copy of a visual element of the site and the products offered exposes the offender to legal proceedings.

COLORS AND PRINTING
Since the color calibration of computer or smartphone screens is different from that of printing machines, slight differences may be observed.

DELIVERIES AND DELIVERY TIMES

Shipments are made as soon as possible after receipt of the order and payment for the goods. STRATEMATS cannot be held responsible for taxes, customs fees or other supplements that the buyer may have to pay depending on the area on which he depends. Shipments are made by Mondial Relay, in France and in many European countries. In the event of a package damaged upon delivery, the customer must issue a reservation upon receipt. If the product is damaged, the customer must first provide proof to STRATEMATS by photo, then after acceptance by STRATEMATS, he can return it to STRATEMATS at his own expense. A new product will be sent to him. STRATEMATS cannot be held liable in the event of force majeure.

RIGHT OF WITHDRAWAL

Under Article L121-20 of the Consumer Code, the customer has a period of fourteen clear days from the delivery of his order to return products in stock to STRATEMATS for exchange or refund without penalty, with the exception of shipping costs already incurred by STRATEMATS and return costs. Shipping costs for a product already shipped will not be refunded. The refund or exchange of a product is only permitted upon presentation (photos or returned goods) demonstrating the error made by STRATEMATS. In the event of an item being returned by the carrier either because it was not claimed within the time limit given by the Post Office, or because the customer did not provide complete or accurate contact details in their delivery address, the shipping costs will be billed again to the recipient so that the package can be reshipped. If the customer requests a refund for their order following this return, this will be reduced by the shipping costs already incurred upon delivery.

APPLICABLE LEGISLATION AND COMPETENT COURT

This contract is subject to French law; any dispute which has not been resolved amicably will be subject to French law .